[HOT SHARE] Service Science, The Foundations of Service Engineering and Management Books
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Features coverage of the service systems lifecycle, includingservice marketing, engineering, delivery, quality control,management, and sustainment Featuring an innovative and holistic approach, ServiceScience: The Foundations of Service Engineering and Managementprovides a new perspective of service research and practice. Thebook presents a practical approach to the service systems lifecycleframework, which aids in understanding and capturing market trends;analyzing the design and engineering of service products anddelivery networks; executing service operations; and controllingand managing the service lifecycles for competitive advantage. Utilizing a combined theoretical and practical approach todiscuss service science, Service Science: The Foundations ofService Engineering and Management also features: Case studies to illustrate how the presented theories anddesign principles are applied in practice to the definitions offundamental service laws, including service interaction andsocio-technical natures Computational thinking and system modeling suchas abstraction, digitalization, holistic perspectives, andanalytics Plentiful examples of service organizations such as automobileafter-sale services, global project management networks, andexpress delivery services An interdisciplinary emphasis that includes integratedapproaches from the fields of mathematics, engineering, industrialengineering, business, operations research, and managementscience A detailed analysis of the key concepts and body of knowledgefor readers to master the foundations of service management Service Science: The Foundations of Service Engineering andManagement is an ideal reference for practitioners in thecontemporary service engineering and management field as well asresearchers in applied mathematics, statistics, business/managementscience, operations research, industrial engineering, andeconomics. The book is also appropriate as a text forupper-undergraduate and graduate-level courses in industrialengineering, operations research, and management science as well asMBA students studying service management.
Additional Information:
| Title | : Service Science, The Foundations of Service Engineering and Management |
| Author | : Robin G. Qiu |
| Item ID | : u9f1AwAAQBAJ |
| Publisher | : John Wiley & Sons |
| Type | : BOOK |
| Format File | : PDF & EPUB |
| Android/iOS | : Install “Google Play Books” |
| Page Count | : 336 |
| Category | : Technology & Engineering |
| Published Date | : 2014-07-03 |
| Language | : en |
| Isbn 10 | : 1118551850 |
| Isbn 13 | : 9781118551851 |
| Sale Info | : FOR_SALE |
| Price | : 103.99 EUR |
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